Frequently Asked Questions

Frequently Asked Questions

Here you'll find answers to the most common questions. If you don't find what you're looking for, don't hesitate to contact us.

📖 About Our Products

What are Nexiov planners and journals made of?

All our products are made with high-quality premium paper, designed for smooth and bleed-free writing. The bindings are spiral or stitched, depending on the model, to ensure durability and ease of use.

Are the planners dated or undated?

It depends on the product. The Self Love Planner and the End of Life Planner are undated, allowing you to start anytime of the year. The Smart Planner PRO 2025 is specifically designed for the year 2025.

What size are the products?

Sizes vary by product: the Self Love Planner measures 7x9", the Social Media Planner 7x10", the Smart Planner PRO 8x10", and the Travel Journal 6x8.5". Please check each product page for more details.

Can I use a pen or only a pencil?

Our premium paper is compatible with ballpoint pens, gel pens, fine-tip markers, and pencils. We recommend avoiding thick-tip markers to prevent ink bleed.

🙩 Shipping

How long will it take for my order to arrive?

Orders are processed within 1-2 business days. Estimated delivery time is 5-10 business days for national shipments and 10-20 business days for international shipments, depending on the destination.

Do you ship worldwide?

Yes, we offer international shipping. Shipping costs and delivery times vary by destination country. You can check the exact cost at checkout.

How can I track my order?

Once your order is shipped, you will receive an email with the tracking number. You can also visit our tracking page for more information.

🔄 Returns and Exchanges

Can I return a product?

We accept returns within 30 days of receiving your order, provided the product is in its original, unused condition. To initiate a return, please contact us through our contact page.

What if I receive a damaged or incorrect product?

We are very sorry if this happens. Please contact us within 7 days of receipt with a photo of the product and your order number. We will send you a replacement or refund you at no additional cost.

When will I receive my refund?

Once the return is approved, the refund will be processed within 5-10 business days to your original payment method.

💬 Customer Service

How can I contact you?

You can write to us through our contact page. We respond within 24-48 business hours on weekdays.

Do you have social media?

Yes, follow us on our social media for daily inspiration, productivity tips, and Nexiov news. We love to see how you use your planners!